Certificate II in Retail Services

Certificate II Retail Services

Certificate II in Retail Services

Your first step towards a career in retail is with the Certificate II in Retail Services course. Working in retail is very diverse, challenging and varied and with a wide range of products and services including modern consumer demands, the Certificate II in Retail Services will set you up to succeed.

This course focuses on basic operational retailing such as working effectively, customer service, using retail technology, managing stock, selling and applying product knowledge. You will be able to apply this knowledge and use these skills in a variety of retail store settings, including specialty stores, supermarkets, department stores and retail outlets.

Job roles include sales assistant, customer service assistant, stock and replenishment assistant.

Learning is delivered through our online learning site (OLS) where you will find the learning resources and assessments as well as tutorial and technical support. You can enrol and start at any time. You can also fast-track your learning if you choose.

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These are samples of learning materials and assessments and may not necessarily be exactly the same as those in the actual course.

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Certificate II in Retail Services course

Last modified: Friday, 12 April 2019, 10:38 AM